Client Service Manager (m/f) Giesecke & Devrient München Represent our “face to the customer” in charge for the main communication flows with the customer after service roll-out; Achieve customer service objectives by contributing customer service information and recommendations to strategic plans;... 3s gmbh is the part of the gd business unit mobile security which provides innovative solutions for telecommunication and payment systems around the world and responds to the demand for integrated solution-driven range of secure products software and services gd 3s develops and operates secure and versatile service platforms for the over the air (ota) provisioning and management of consumer applications such as credit cards and transport tickets on consumers' mobile devices the managed services team is part of a globally distributed organization having service operations centers in brazil india germany canada sweden and singapore and rapidly growing as more services continuously are being deployed in the context of our mission how you can help us someone has got to be in the driver's seat when delivering our services we want you take this seat you are responsible that the services are delivered as agreed to our clients you already contribute in presales negotiations give your input to offers and service design during the implementation phase you take care of capacity planning availability management as well as to business continuity concepts you know by heart how to establish efficient processes and how to manage quality in service environments coordination of internal and external partners as well as suppliers is your profession always focusing on customer satisfaction service performance reporting and defining kpis to get control over potential risks is a matter of course for you your knowledge and experience is our success we are searching for a client service manager (m/f) in munich responsibilities: represent our "face to the customer" in charge for the main communication flows with the customer after service roll-out achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews into gd oversee the overall performance of all service teams that interface with the customer being able to influence and direct their work towards customer satisfaction gather constant customer feedback and monitor the level of satisfaction making sure customer perceptions are well aligned with gd look for continuous ways to improving the overall operation by recommending negotiating and implementing the necessary action plans identify new business opportunities to gd leveraging our long term strategy with our customers project management and controlling when implementing new service offerings for assigned customers support the service delivery phase for new services and negotiations for customer slas regular alignment with account management and accountable for customer specific implementation of agreements made between account management and client spoc for account management and representation of their site in calls/ meetings with the client - as and if required experience and skills: a minimum of five years' experience as a service manager or in a similar position preferably within an international telecommunications or it services environment working with large customer accounts experience within it in automotive industry would also be beneficial but is not a prerequisite for this job your profile: university degree or equivalent experience or education proven ability to develop executive relationships general comprehension around overall technologies associated with networks infrastructure operating system databases and application in the space of gd offerings itil foundations v3 certified project management experience fluent in german and english (spoken/written) very good communication and presentation skills "driver" mentality strong sense of ownership able to understand and motivate people to towards common aims high integrity service minded we offer a challenging position in a solid company with attractive working conditions and benefits being part of our international team you will work with the cutting-edge mobile payment and transportation technologies in the fast growing service ecosystem please send your application with cv and salary expectation to 3shr@gi-decom or 3s gmbh · willy-brandt-platz 2 · 81829 munich · germany Kundenzufriedenheit Kundenberater Kundenbetreuer BWL Betriebswirt Betriebswirtschaft Kundenservice Vertrieb Vertriebler Client Service Manager (m/f) Represent our “face to the customer” in charge for the main communication flows with the customer after service roll-out Achieve customer service objectives by contributing customer service information and recommendations to strategic plans München
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